Fastener SuperStore Terms & Conditions
Methods of Payment
We are accept the following forms of payment:
- MasterCard
- Visa
- American Express
- Discover
- PayPal
- Net 30 Open Accounts
To apply for Net 30 terms download our credit application here and e-mail or fax to us.
Order Fulfillment
More than 98% of the items offered in the Fastener SuperStore are available immediately from stock. If an item that you have ordered is not available you will be notified by e-mail and given the option of cancelling the order or waiting for stock to become available. If you elect to cancel your order and have already made payment, you will be given a full refund via the payment method you used.
Orders placed before 4:30 pm will be shipped the day they are placed in most cases. Parts will ship from warehouses in CA, IL & NJ. We will always try to consolidate shipments and ship from the closest stocking warehouse. Not all parts are stocked in all warehouses.
Unless otherwise designated, all Fastener SuperStore orders ship via UPS Ground with an FOB Point of our warehouses.
Returns
In cases where Fastener SuperStore, Inc. is at fault, any customer can return parts for full credit, including all outbound freight and UPS Ground freight back to our warehouse.
In cases where the customer has ordered the incorrect part, mis- ordered etc.:
Full credit for the cost of the parts (no freight) will be given if:
- Parts are returned within 30 days of Fastener SuperStore shipment
- Parts are unused, complete and in the original packaging
- The correct part is re-ordered from Fastener SuperStore
- The Fastener SuperStore issued Return Authorization Number is referenced
- Parts are returned to the correct warehouse (as instructed in return e-mail)
Returns after 30 days and/or parts that are not in their original packaging will be will be handled on a case by case basis and, if a return is allowed, restocking charges between 25% and 50% will apply.
Parts purchased by Fastener Resellers can only be returned within 30 days of Fastener SuperStore shipment, and will automatically carry a minimum restocking charge of 30%.
If you have questions about our return policy, please contact us.
Absolutely no returns are accepted without a Fastener SuperStore Return Authorization Number.
Liability
Claims against the Fastener SuperStore shall be limited to a refund or credit for the price billed or paid for improper merchandise. Seller shall not be responsible for buyer's manufacturing costs, labor, alternate purchases, extra freight, plating or replating, lost profit, goodwill, recall costs or any other incidental or consequential damages.